Refund Policy

At Metahaulix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer refunds under the following conditions:

Eligibility for Refunds

• We do not accept returns; however, we do offer refunds for eligible claims.
• Refund requests must be made within 30 days of purchase.
• To qualify for a refund, the item must be defective, damaged, or significantly different from what was described on our website.

How to Request a Refund

1. Contact our support team at support@metahaulix.com with your order number and a detailed explanation of the issue.
2. If required, provide supporting evidence such as photos or videos of the product.
3. Our team will review your request and respond within 7 business days.

Refund Process

• Approved refunds will be issued to the original payment method within 10 business days of the refund being approved.
• Shipping fees (if applicable) are non-refundable.
• We reserve the right to deny refund requests that do not meet our policy criteria.

For any questions, please reach out to our customer support team at support@metahaulix.com

Disclaimer

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@metahaulix.com.